Frequently
Asked
Questions

We require a minimum of one month’s initial rental, but only two weeks’ notice is required thereafter.

We do not ask for a deposit, but we do ask for the first monthly payment before, or on the first day of, your rental period.

We do not provide insurance for your goods while in store here, so you will need to take out your own cover.  You can do this via your existing household contents or business insurance, or there are various online self storage insurance specialists 

We ask that a short agreement containing our terms and conditions be signed by both parties. This offers protection for us and for you as our valued customer.  We also ask for proof of ID

Most goods can be stored without a problem, but there are some items that we cannot store for legal or health and safety reasons. These are listed in our terms and conditions.

We are open from 8 am to 5.30 pm, Monday to Saturday, but you can access at other times by appointment.

You can provide your own padlock for our larger containers should you wish to do so, but we do loan padlocks to you which fit the lock box and in addition you can put your own padlock on the arm of the container. Our smaller units come with their own keys and double locking doors.

We have ample parking and you can drive to, or very close to, the doors of most of our units. There is room for an articulated removal lorry to manoeuvre.

We have the facility to take cards both over the phone and at the point of sale

The majority of our units are indoors, with lighting and ample corridors. Some people prefer our outside containers, all of which have a layer of Graffo-therm anti-condensation coating.